You can get a TravelMaster Smartcard very easily, just go to an Interchange and use one of the Ticket Vending Machines (TVMs) to get your first card and ticket. They are available 24 hours a day; all take credit and debit cards and some machines take cash*.
The Ticket Vending Machines are simple to use – just follow the onscreen instructions and you will be ready to travel very quickly.
If you are lucky enough to be able to use one of our discounted products and have received your personalised smartcard in the post, you MUST get your first ticket from one of the TVMs; if you don’t then you will not be able to enjoy the reduced price travel.
* Machines that take cash are located at Barnsley, Doncaster, Meadowhall, Rotherham and Sheffield Interchanges.
It's easy to use your new TravelMaster smartcard:
We've put together a list of frequently asked questions surrounding the use of smartcards within South Yorkshire. If you want to know more about smart, how to use your card or what the future is then we've answers for you.
We have also put together answers to the more common technical hiccups and glitches that might happen and what you need to do should you experience one.
In addition to those, we've a dedicated smartcard email address where you can send feedback or any questions that our FAQ or technical help section hasn't covered. So let us know at firstname.lastname@example.org.
Just scan it against a driver or tram conductor's ticket machine in order to use.
Keep this with your smartcard as it isn't valid without it. You'll also need it to travel on trains and non-smart equipped buses. So keep it safe.
If you have an Annual TravelMaster you will have a gold coloured smartcard with your photograph, details of the product and the expiry date printed on its face. Just scan this or show it to the guard on the train; You do not need a counterpart with this version.